Refund policy
Last updated: June 7, 2026
We want you to be completely satisfied with your purchase from VaultSafe. If you're not happy for any reason, we've made our return process simple and straightforward.
30-Day Money-Back Guarantee You may request a return or refund within 30 days of receiving your order. No complicated questions — just reach out and we'll make it right.
Eligibility To be eligible for a return, your item must be unused and in its original condition and packaging. Items that show signs of use or damage caused by the customer may not qualify.
How to Request a Return Contact us at alhammadiabdullah753@gmail.com or call +966544246447 with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Refund Processing Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Items returned after 30 days of delivery
- Items damaged due to misuse or improper handling
Damaged or Wrong Items If you received a damaged or incorrect item, contact us immediately and we'll send a replacement or issue a full refund at no extra cost to you.